The SIMMCO Construction Process
Thank you so much for choosing SIMMCO for your roofing & exterior needs! We really appreciate your business. In an effort to be transparent and to avoid any surprises we wanted to give you some insight as to how to prepare for the construction process. Below are a few things to be aware of to ensure a smooth process during the project – if you have any questions about these items, feel free to contact your project manager directly or call our office at 314-400-2122 (in MO) or 910-286-3586 (in NC).
- Delivery – materials are scheduled to be delivered a day or so before your project date. Your project manager will contact you to let you know what that day will be. Once the materials are delivered, your project manager will stop by to collect the initial down payment.
- Start Date & Timeframe – Weather permitting, we are looking to start in the next couple of weeks. Your project manager will be in touch to let you know the exact day. In some cases, the project could take up to 2 or 3 days. Obviously, there are a ton of variables when it comes to an exterior construction project (weather, material orders, personnel emergencies…), but if the schedule changes, we’ll be the first to let you know. Please be flexible with the schedule, as it as nearly impossible to schedule construction to the day and hour! It is very possible the project before yours could run a day over, or the chance for precipitation may be higher than we’d like on your planned start day, and if that happens, we’ll have to go with plan B.
- Early Starts – Our crews begin work as early as 7 am.
- Satellite – During the construction of the roof, we’re going to have to detach and reset your satellite if you have one. The roofing crews will do their best to put it back exactly how you had it, but sometimes the signal doesn’t come back and the satellite company has to come out and fix it. It that does happen, go ahead and call the satellite company and schedule for them to adjust the dish. If they need to upgrade your equipment please call us afterward to check their install to ensure it did not damage your new roof.
- Move Cars – Be sure to park on the street the night before so you don’t get trapped in the garage during construction.
- Noise – Demolition and construction can be noisy – sorry for any inconvenience.
- Nails – As you can imagine, the construction of a roof involves a LOT of nails. Just as many come off the roof as go on it, and while our crew members will do their best to go through the yard with a magnet afterward to pick up as many as they can, it is impossible to get every single one. Please be careful after the project is complete and keep your eye out for any stray nails. If you are finding an unacceptable amount of debris in the yard, please call us and let us know. We’ll be happy to come to your home and clean up for you.
- Outdoor Furniture – Please move any lawn furniture, yard art, or grills away from the side of the house to protect it from debris during construction. We don’t want to damage anything.
- Plants – Our crews will do their best to protect landscaping immediately around the house, but unfortunately plants cannot be temporarily moved like lawn chairs or grills.
- Neighbors – If you can let your neighbors to the left and right know that you will be having upcoming construction on your house to prepare them for any noise or in case they need to move their vehicles, that would be greatly appreciated. Your project manager may also stop by personally and let them know about the upcoming project. P.S. If you talk to them and we are able to get their jobs scheduled, you can get $100…ask your project manager for more details.
- Alternate Contact – As always, you can call your project manager directly if you have questions about the project. If you are unable to reach your project manager and have an urgent question or matter, you can call the office and we will be happy to help you with anything we can- 314-400-2122 (in MO) or 910-286-3586 (in NC)
- Leftover Materials – We always order more materials than we need on a job because it is better to have some left over than not enough, as it can significantly delay projects. Any leftover materials will be picked up by SIMMCO after the completion of the project within a reasonable amount of time.
- Audit – Once the project is completed, or a phase is completed, either your project manager or a member of our production team will audit the work that was completed to make sure it meets our high standards. They will also clean up any remaining debris and magnet the yard a second time. Any items that do not meet our strict requirements, will be addressed ASAP by the crew. If any issues need to be addressed, your project manager will be in touch with you to let you know exactly when that will happen.
- Collections – When the project is complete, your project manager will come by to review the house with you and make sure you are satisfied with the final project. At that time we will collect the final payment, so please have that handy.
- Our Goal – Your satisfaction is our number one priority. We want this to be a painless process for you with as few inconveniences as possible, and our goal is that you will be a pleased customer after the job is done. Please let us know what can we do to make this a positive experience for you and your family. Thank you again for choosing SIMMCO and for allowing us to help you with this project.